How to contact a captain before booking

Updated 8 October 2026

You message a captain from the listing page: click the Contact host button (the envelope next to the booking button), write your question and click Send message.

Steps

  1. Open the listing. If you already know the date, trip and group size, pick them first so the captain sees them with your message.
  2. Click the Contact host button next to the booking button. If you are not signed in yet, Reelzy asks you to sign in or create an account first.
  3. Write your question and click Send message.

Where the reply arrives

  • The conversation is in your Inbox at https://reelzy.co/inbox, together with any booking requests.
  • The captain gets an email about your message, and a Telegram notification when they have connected the Reelzy captain bot, so they can answer even when they are not on the site.
  • You get an email when the captain replies. You can answer inside the chat on Reelzy or reply to that email from the same email address, and your reply lands in the chat.

Keep the booking on Reelzy

Book and pay on Reelzy, not by phone or bank transfer, so the booking, the refund rules of the listing and our support cover your trip. Phone numbers and email addresses are exchanged in the booking chat after the booking is confirmed and paid. Before that, keep the conversation in the Reelzy chat.

Need help?

If the captain has not answered for a while, open the support chat at the bottom right of any page, and the Reelzy team will remind them.