How to cancel a booking

Updated 25 October 2026

You cancel a booking yourself from Trips: open https://reelzy.co/traveling/current, find the trip on the Upcoming tab and click Cancel.

Steps

  1. Sign in. Trips is in the account menu at the top right.
  2. Open Trips at https://reelzy.co/traveling/current. Upcoming trips are on the Upcoming tab.
  3. Click Cancel on the booking card. The button is there for approved bookings until the trip starts.
  4. The cancellation page shows the cancellation policy of the listing and which part of your payment is refundable. Write a short message to the captain and click Cancel your reservation. Click Keep your reservation if you change your mind.

What happens next

  • The booking moves to Cancelled, and the captain is notified by email and in the booking chat.
  • The Reelzy team sends the refund back to your original payment method and emails you when it has been sent.
  • If the captain approved your request but you have not paid yet, cancelling charges nothing and there is nothing to refund.

A request the captain has not answered yet

A request that is still waiting for the captain cannot be cancelled from Trips. Nothing is charged until the captain accepts it and you complete the payment, and a request the captain does not answer in time expires on its own.

After the trip has started

Once the trip start time has passed, the Cancel button is gone. Open the support chat at the bottom right of any page, and the Reelzy team will handle the cancellation.