Reelzy.co Cancellation Policies
Updated 25 October 2026
At Reelzy.co, we want both guests and captains to have confidence when booking and managing fishing trips. That’s why we offer three standardised cancellation policies: Flexible, Moderate, and Strict.
Each trip listing clearly states the applicable policy, so everyone knows exactly what to expect.
📅 Flexible Policy
✅ Full refund if the guest cancels while at least one full calendar day is left before the trip date (local time of the boat). Example: for a trip on Saturday, cancel by Thursday 23:59.
✅ Cancelling on the day before the trip or on the trip day means the amount you paid online is not refunded (the deposit, or the full price if you paid in full). A balance that has not been collected yet will not be charged.
💡 Ideal For: Last-minute trips and guests who want flexibility.
📅 Moderate Policy
✅ Full refund if the guest cancels while at least 5 full calendar days are left before the trip date (local time of the boat). Example: for a trip on Saturday, cancel by the previous Sunday 23:59.
✅ Later than that, the amount you paid online is not refunded (the deposit, or the full price if you paid in full). A balance that has not been collected yet will not be charged.
💡 Ideal For: Captains who need a balance between flexibility and commitment.
📅 Strict Policy
✅ 50% refund if the guest cancels while at least 7 full calendar days are left before the trip date (local time of the boat). Example: for a trip on Saturday, cancel by the previous Friday 23:59.
✅ Later than that, the amount you paid online is not refunded (the deposit, or the full price if you paid in full). A balance that has not been collected yet will not be charged.
💡 Ideal For: High-demand trips or captains who rely on full bookings.
🌦️ Weather Cancellations
In the event of unsafe weather conditions (at the captain’s discretion), the captain may decide to cancel the trip for safety reasons. If this happens:
✅ The guest will receive a full refund of all amounts paid.
✅ Alternatively, the guest may choose to reschedule the trip at no additional cost.
If the captain asks the guest to cancel the trip due to unsafe weather, the guest must notify Reelzy.co so we can make sure the amount you paid is not lost.
💡 Additional Information
✅ Delivery fees (e.g. equipment drop-off) are always refunded if the trip does not go ahead.
✅ Base Fees (the main trip price) are refunded according to the selected cancellation policy.
✅ Complaints: If there’s an issue, please notify Reelzy.co within 24 hours of the trip’s start time.
✅ Disputes: Reelzy.co will mediate when necessary and has the final say in any dispute.
✅ Taxes: Applicable taxes will be retained and remitted.
📝 How to Cancel
Guests can cancel at any time before the trip: open Trips, pick the booking and press Cancel, then confirm. The step by step guide is in How to cancel a booking. The refund is calculated automatically from the policy above.
📌 Need to Reschedule Instead?
Want to change the date, time, number of guests, or trip package? No need to cancel! Submit a booking change request to see if the captain can accommodate you.
🚨 Reporting Issues After the Trip
If a trip did not go ahead or something went wrong, write to us in the support chat within 24 hours of the trip start time, with the booking reference (RZ-…) and what happened. We will check with the captain and sort out the refund.